How To Exchange Goods Within 14 Days
Please read this if you want to exchange the goods within 14 days from the day you received them.
Return Items You Ordered
- Package your undamaged items for return, including all labels.
- Enclose the invoice (make yourself a copy).
- Enclose the filled out Exchange Form – download here.
- Package the items securely to avoid any damage en route.
- The return address is (pick-up point):
Sportisimo - Frogman
Huxloe Group Henson Way Unit 3
Kettering - Telford Way I.E.
NN16 8PX, United Kingdom
- Please use Hermes for the return. Different courier may result in lack of tracking and a longer transit period. Make sure to obtain a proof of posting and a tracking number.
- As soon as the package arrives to the Czech Republic, you will receive an email confirming our acknowledgement of your exchange request.
- You will receive another email as soon as your replacement will be shipped.
- If you have any questions, please get in touch with our customer support – Contacts.
How To Exchange Goods? Send Them Back To Us First!
Please make sure to pack the goods accordingly so that they aren’t damaged en route to us. We also recommend that you obtain a proof of postage receipt.
The returned goods do not need to be in their original packaging, however, if the packaging has been opened or damaged, we reserve the right to charge a re-stocking fee to return the goods to original condition.
For the first exchange we do not charge for any shipping fee or other fees, apart from the re-stocking fee as described above. The only way to exchange the goods is by sending them back to us. The shipping costs for sending the goods back to our contact address are covered by the customer.
Enclose the invoice (make sure to save a copy for yourself) and a filled out Exchange Form.
Once packed, please return the goods to us using the following address: