Frequently Asked Questions

Before searching our contact list to write and ask a question, please scroll through some of our frequently asked questions bellow. We hope it helps!

What payment options do you accept?

We honour major credit and debit cards for all transactions made through the following vendors: Visa, Visa Electron, MasterCard and Maestro. For more information please visit our detailed Payment Options section here


How much will I need to spend to be eligible for free shipping?

Orders over the amount of £70 qualify for free delivery.

How much can I expect to pay for the delivery?

The shipping cost to UK addresses depends on which courier and service you select:

Hermés costs is £12.00 on orders up to £70.00, orders over the amount of £70.00 qualify for free delivery.

GLS costs £10.00 on orders up to £70.00, orders over the amount of £70.00 qualify for free delivery.

 

 

 

What delivery partners do you ship with?

Your product will be shipped to you by either GLS or Hermés courier services. Whichever service is more appropriate based on your final delivery address.

 

I'd like to place an order; is the product in stock?

Every item found on our e-Shop website is in stock and available for immediate shipment. However, some products that are available in a variety of sizes and colours may not always be available in your preferred colour/size combination. To make this clear during the process of product selection, when selecting an item from the product overview page, you will automatically be forwarded to the 'Product Details' window. Here you will be able to choose from all available colour and size options (the 'Product Details' window will appear to the right of the product image). A green 'IN STOCK' notification label will confirm the availability of each specific product option. If a particular colour and size combination is not displayed with the green 'IN STOCK' label next to it, this indicates that the particular product is not available.

Is it possible to add another item to my order?

It depends onto the phase of processing your current order. If the processing is going on for more than two hours, we will probably not be able to fulfill your request. If you have a question please contact our customer support department at +420 841 300 400 or via email by writing to eshop@sportisimo.co.uk and state your request to have additional items added to your order.

 

 

What if I've received a defective item?

We're sorry to hear that you may have received a defective item. Please read through our detailed instructions on how to return the item here.


Where do I send items for refund or exchange? 

For all returns & exchanges, please send your items to the following address:
 

Sportisimo - Frogman

Huxloe Group, Henson Way Unit 3

Kettering - Telford Way I.E.

NN16 8PX, United Kingdom.

 

Please see our detailed instructions on how to return or exchange items here. You can also find further information in our 'Terms & Conditions' section, found here.